Telehealth consent
Being treated at a distance
Your agreement with Pluto Care Medical, P.C.: what care over the internet can do, what it cannot, and what you keep the right to do at any point.
Pluto Care is a reference build of a telehealth platform. No live service runs behind it: no account can be created, no payment can be taken, and every patient in it is synthetic. This document is written as the one a deployment would publish, and it describes how the software actually behaves — but it binds nobody, because there is no operator and no patient on either side of it.
Who is treating you
Pluto Care Medical, P.C. is an independent physician-owned practice. The clinician who reviews your questionnaire is employed by it, licensed in the state you live in, and responsible for the decision they make. Pluto Care, Inc. provides the software and the subscription and has no say in that decision.
You may ask at any time who your clinician is, what they are licensed to do and in which state, and you will be told.
How the visit happens
Most care here is asynchronous: you complete a medical questionnaire, a clinician reads it and responds within 24 hours. You and the clinician are not online at the same time, which is what makes the response time a commitment rather than an appointment.
Some states require a live, synchronous visit with a clinician licensed there before a prescription can be issued, and nothing is prescribed before it happens. In Alabama, Alaska, Arkansas, Delaware, Georgia, Hawaii, Idaho, Indiana, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Rhode Island, Texas, Utah that visit is not yet something this product can schedule for you — write to support@care.plutohealth.com and we will tell you what is currently available before you rely on it. This is a licensure rule about where you live, not a judgement about your health, and the eligibility page lists it alongside the states that are not served at all.
What this kind of care cannot do
- There is no physical examination. A clinician working from a questionnaire sees what you report and nothing else. An answer that is wrong, rounded or left out changes the decision.
- Some problems need a room. If your clinician judges that you need an in-person assessment, laboratory work or a specialist, they will say so and will not prescribe instead.
- It is not emergency care. Nobody is watching this service for urgent messages. If you think you are having an emergency, call 911 or go to an emergency department.
- Technology fails. A message can be delayed and a device can be lost. None of that changes the response-time commitment for asynchronous care. For a required video visit, contact us if anything goes wrong — we do not yet offer automatic rebooking inside the product.
Risks you are accepting
Information about your health travels over the internet to reach a clinician. It is encrypted in transit and at rest, and access to it is restricted to the people treating you — but no transmission is risk-free, and consenting to telehealth means accepting that.
The medication itself carries risks, and they are not the subject of this page: the medical questionnaire asks about the boxed warnings, the contraindications and the interactions specifically, and your clinician goes through what applies to you before anything is prescribed.
What you keep
- The right to withdraw. You may withdraw this consent at any time, in writing to support@care.plutohealth.com. Withdrawing ends telehealth care; it does not delete your record and it does not affect care you have already received.
- The right to be seen in person. Choosing an in-person clinician instead, at any point, costs you nothing here and is never treated as a reason to stop treatment.
- The right to your record. The record of your care is held by Pluto Care Medical, P.C., and you may request a copy of it.
- The right to a second opinion. Including one that contradicts the clinician here.
What a prescription is not
Completing the questionnaire is a request for an assessment, not an order for a medication. A clinician may approve, ask for more, or decline — and declining is a clinical decision that Pluto Care, Inc. cannot review, appeal or override, because it does not practise medicine.
Version tos-telehealth-2026.08. Questions about this document go to support@care.plutohealth.com, answered by a person within 12 hours.